Recently, I was pleasantly surprised with the level of customer service I received at a grocery store. I had just walked in to Harding’s Market in when the lady is the pizza shop saw me and yelled out “Hey Chris!” I walked a little farther and some more people smiled and waved, and it felt good. Everywhere I went in the store, I ran into people genuinely interested in how I was doing, from the stockers to the cashiers, and finally, to the managers.
This is one of the few places I actually go out of my way to patronize with what little money I have to patronize with. The people there wanted to know how my life was going, what I was doing, and everyone was ridiculously friendly to me, something I’d never get at a Meijer or a Wal-Mart.
Granted, I was back in my hometown for the weekend and I was visiting my first-ever employer of three years, but I’d like to think the people there are just as friendly to anyone who walks through those automatic doors. Some employees forget that the customer is their job, not an interruption of their job, so they are not as attentive to customers. However, when people are genuinely happy to see you at their establishment, whether you used to work there or not, you’re more likely to keep coming back.
No comments:
Post a Comment